Our Service Mission
"To continually improve our delivery of cost-effective water and solid waste services by empowering employees to responsively meet customer expectations for quality, safety, reliability and environmental responsibility."
What is Idabel Water Dept. doing to ensure customers are protected from COVID-19?
While monitoring the state and national advisories regarding COVID-19, we have shared with our employees the preventative measures provided by the US Centers for Disease Control and Prevention (CDC) on how they can minimize the risk of catching COVID-19. The IPWA also has robust emergency operations and business contingency plan during this COVID-19 pandemic. We have already and will continue to update them for COVID-19 as necessary to meet our service obligations to our customers and communities.
Is my drinking water safe?
Yes, your water is safe. The IPWA provides drinking water from one of two sources: surface water from the Little River, and purchased water from Broken Bow Gravity Flow when needed.
According to the World Health Organization (WHO) and the American Water Works Association (AWWA), current treatment methods used by our surface water treatment plant as well as purchased treated water from Broken Bow Gravity Flow are sufficient to disinfect water for contaminants, including COVID-19. Surface water sources (lake's, river's, ect.) would not be sources for COVID-19, and existing required testing throughout our distribution system requires a chlorine residual to ensure water is clean and safe for consumption.
Field Requests
To continue keeping everyone healthy and safe, our technicians working in the field are available for limited essential emergency services. If you identify something that might require a property visit from one of our field technicians, our Customer Service team can assist. We will need to discuss the issue and do some fact finding over the phone (580) 286-5631 or through email WaterBilling@idabel-ok.gov, whichever you prefer.
Please note – our field technicians are not making contact in person at this time. If we do respond to your property for an essential on-site investigation, we ask that you remain inside. Due to the importance of ensuring continuous delivery of safe and healthy water, our front-line employees will remain hard at work in the field. We are asking employees who do have direct customer contact to take social distancing precautionary measures, such as avoiding handshakes and wearing disposable nitrile gloves if direct contact with customers is required. The field technician might contact you by phone upon arrival and then call again afterwards to discuss the outcome of the investigation.
Water Bill Payment
Walk-in payment at City Hall is closed do to the COVID-19 pandemic. You can pay your bill through the mail, (201 East Main, Idabel OK 74745), using the Drive-thru tube and Drop Box located on the East Side of City Hall, by calling (580) 286-5631 having your account number will speed up the process, payment online at www.municipalonlinepayments.com.